Log in to customer account
You can access your Customer Portal through your Shopify account login. If you have not registered an account, you will need to create an account using the same email address used at checkout. Once your account is registered, you can login and access your Customer Portal by clicking on the Manage Subscriptions link.
Alternatively, you can access your account using the Customer Portal direct link. This link is normally sent in your Subscription Confirmation email and your Upcoming Order email.
Cancel a subscription
To cancel your subscription, you will first need to log in to your account. Within the Subscriptions tab, click the Cancel link next to the subscription order you would like to cancel. On the following page, you will be prompted to enter a cancellation reason.
Cancel an order
Cancelling a subscription does not cancel any orders which have not shipped yet. The only way to cancel an order is to email us with your order number. We will happily refund your order. Please do not perform a charge back on your credit card. The $15 dollar fee is a significant amount to our small business.
Update billing information
In the Billing Information tab you'll find the current method of payment along with the current billing address. However, this is not the same as the shipping address. You would edit the address in this section if your billing address has changed or if you need to update your email address.
Skip a delivery
Once logged in, click on Delivery Schedule on the left to see all upcoming deliveries for your subscriptions. To skip a delivery, you can click Skip next to the delivery you would like to skip. Similarly, to unskip a delivery, you would click Unskip next to the order.
Update shipping address
Once logged in, click on Subscriptions and click Edit to the right of the address. This only affects the shipping/delivery address of upcoming orders, this doesn't change the address of unshipped orders. To do this, please contact us stating the order number and new shipping address. Updating the shipping address does not update billing information related to the method of payment.
You will be taken to a page where you can modify your shipping address fields.